Privacy Policy
Effective date: 7 October 2026
1. Who we are
VN Translator is operated by Neill Horsman, a sole trader trading as Mavero Digital (ABN 95 898 521 275), Australia. In this policy, “we”, “us” and “our” mean that business. This policy covers our website (vntranslator.me), our dashboard (app.vntranslator.me) and our Chrome extension (together, the “Service”). We handle personal information under the Australian Privacy Act 1988 and the Australian Privacy Principles.
2. Your messages
We do not store the text of your messages.
- When you translate a message, its text is sent to our AI provider, Anthropic, and the translation is returned to your browser.
- We do not save, log or archive incoming messages, your replies or the translations.
- We record only how many characters were translated and the language pair, so we can count your usage.
- The extension runs only on Zalo Web and does not collect analytics there. We never see your Zalo password, contact list or Zalo account details.
3. What we collect and why
| Information | What it includes | Why we use it |
|---|---|---|
| Account | Name, email address, profile photo (if you sign in with Google), sign-in ID | To create your account and sign you in |
| Profile (optional) | Language, job title, company, country | To show the dashboard and emails in your language, give profile bonuses and understand who uses the Service. Your language may be filled in from your first translation. |
| Saved contact settings (optional) | For each Zalo chat you set up: the label you type, tone, form of address, relationship, glossary and notes | To translate each chat the way you asked. The chat is identified by a one-way code made in your browser, never by the contact’s Zalo ID. |
| Usage | Characters translated, language pair, time, which API key was used | To count your monthly characters and send usage warnings |
| API keys | A scrambled (hashed) copy of each key, its name and when it was last used | To connect the extension to your account |
| Billing | Plan, subscription or pass status, dates, amounts, Stripe customer ID, Airwallex payment ID | To give you the access you paid for and keep tax records. We never receive full card numbers or wallet login details. |
| Referrals | Who referred whom, and rewards given | To give referral rewards and discounts |
| Emails | Which emails we sent you, and whether they were opened or a link was clicked | To send account emails and see whether they arrive |
| Website and app analytics | Pages visited, clicks, scrolling, device, browser, approximate location, IP address | To understand how people use the site and fix problems. We use Google Analytics and Microsoft Clarity. Clarity records how you interact with our pages. |
| Support | Your name, email and message | To answer your question |
| Server logs | IP address, request details and errors | To keep the Service secure and working |
The extension stores your API key and settings in your own Chrome browser storage.
4. Who receives your information
We do not sell your personal information. We share it only with the providers that run the Service for us:
| Provider | What they do for us |
|---|---|
| Anthropic | Translates message text using AI (Claude) |
| Supabase | Sign-in and database hosting |
| Railway | Hosts the dashboard and server |
| Stripe | Processes card subscriptions |
| Airwallex | Processes prepaid passes and top-ups, including Kakao Pay, Korean cards, Alipay and WeChat Pay. The payment provider you choose receives what it needs to complete the payment. |
| Amazon Web Services (SES) | Sends account emails |
| Mailchimp (Intuit) | Sends product news and updates |
| Sign in with Google, and Google Analytics | |
| Microsoft | Microsoft Clarity analytics |
Some of these providers store or process information outside Australia, including in the United States. We may also disclose information if the law requires it.
5. Emails
- We send account emails, such as payment confirmations, usage warnings and pass expiry reminders. These come with your account.
- We also add your email address to our Mailchimp list for product news. Every news email has an unsubscribe link, and unsubscribing does not affect account emails.
- Emails include a small tracking image and tracked links so we can see whether they were opened or clicked.
6. How long we keep it
- Message text: never stored.
- Account, profile, contact settings and usage: until you delete your account.
- Billing records: 5 years, as required by Australian tax law.
- Server logs: 30 days.
7. Your choices and rights
- Change your profile in the dashboard at any time.
- Change or delete saved contact settings in the extension.
- Delete or replace your API keys in the dashboard.
- Ask us for a copy of your information, to correct it, or to delete your account, by emailing [email protected]. We reply within 30 days.
- If you are unhappy with how we handled a privacy issue, contact us first. You can also complain to the Office of the Australian Information Commissioner (oaic.gov.au).
If you live in South Korea, the EU or another country with its own privacy laws, you may have further rights under those laws. Contact us to use them.
8. Security
All traffic to the Service is encrypted (HTTPS). API keys are stored only in hashed form. Card and wallet details are entered on Stripe’s or Airwallex’s pages and never reach our servers. No system is completely secure, but we take reasonable steps to protect your information.
9. Children
The Service is not for people under 18, and we do not knowingly collect information from them.
10. Changes to this policy
We may update this policy. We will post the new version on this page with a new effective date, and email account holders about important changes.
11. Contact us
Neill Horsman trading as Mavero Digital (VN Translator) ABN 95 898 521 275. 158 Wellbank St North Strathfield, New South Wales, Australia Email: [email protected] Support form: vntranslator.me/support