VN Translator For Zalo

Install on Chrome
Sign in

Terms of Service

Effective date: 7 October 2026

VN Translator is operated by Mavero Digital (ABN 95 898 521 275), Australia. Email [email protected]. In these terms, “we”, “us” and “our” mean that business, and “you” means the person or business using the Service. By creating an account or using the Service, you agree to these terms.

1. The Service

VN Translator is a Chrome extension and web dashboard (app.vntranslator.me) that uses AI to translate messages on Zalo Web (chat.zalo.me). We call these the “Service”. To use it, you need a desktop Chromium browser, a VN Translator account and your own Zalo account.

VN Translator is an independent tool. We are not affiliated with, authorised or endorsed by VNG Corporation (Zalo), Google or Anthropic.

2. Your account

  • You sign in with Google, or with an email address and password.
  • You must be at least 18 years old, or the age of majority where you live if that is higher.
  • Keep your password and API keys private. You are responsible for anything done with your account or keys.
  • Tell us straight away at [email protected] if you think someone else is using them.
  • You may not share, sell or resell access to your account or API keys.

3. Plans, characters and the free trial

  • Each plan includes a number of translated characters per month. Plans and prices are on our pricing page.
  • New accounts get a one-time free trial of 5,000 characters. No payment details are needed.
  • Unused characters do not carry over to the next month.
  • When your characters run out, translation pauses until your next monthly reset, unless you upgrade or buy a top-up.
  • Bonus characters (for completing your profile) and referral rewards are promotional. They have no cash value, and we may change or end them. Bonus characters may be removed when a paid plan ends or the free trial is used up.

4. Payments

Prices are shown at checkout in the currency you pay in, and include GST where it applies. You can pay in one of two ways.

4.1 Card subscriptions (Stripe)

  • Subscriptions are billed monthly or yearly in advance, and payments are processed by Stripe.
  • A subscription renews automatically at the end of each billing period until you cancel it.
  • You can cancel at any time from your dashboard. To avoid the next charge, cancel before the renewal date. Your access continues until the end of the period you have paid for.
  • If you change plans, the dashboard shows the price difference and when the change takes effect before you confirm.

4.2 Prepaid passes (Airwallex)

  • In some countries, including South Korea and China, you can buy a 1-month or 1-year pass with a single payment through Airwallex.
  • Depending on your country, you can pay by Kakao Pay, Korean domestic card, Alipay, WeChat Pay, Visa or Mastercard.
  • A pass is charged once and does not renew automatically. You are not charged again unless you buy another pass.
  • A pass starts as soon as your payment is confirmed. Your monthly characters reset each month from that date.
  • If you buy another pass for the same plan while one is active, the new pass starts when the current one ends.
  • If you buy a pass for a different plan, it starts straight away. The unused value of your current pass is added to the new pass as extra days.
  • We email you 7 days and 1 day before your pass ends.
  • Pass holders can buy top-ups for extra characters. A top-up costs the plan’s 1-month pass price and adds one month of that plan’s characters. It counts only until your next monthly reset.
  • You cannot hold a card subscription and a pass at the same time.

4.3 Payment security

You enter card and wallet details on Stripe’s or Airwallex’s secure payment pages. We never see or store full card numbers or wallet login details. Referral discounts apply only as shown at checkout.

5. Refunds and cancellations

Everything we sell is digital and delivered instantly. Access starts as soon as your payment is confirmed, usually within a minute, and we email you a confirmation. Nothing is shipped, so there are no shipping fees or delivery times.

5.1 7-day refund for unused purchases

You can get a full refund within 7 days of paying if you have not translated any characters with that purchase. This applies to:

  • a 1-month or 1-year pass, including one queued to start later;
  • a top-up;
  • the first payment of a card subscription, or a renewal payment.

5.2 After 7 days, or once used

Because access is instant, we do not give refunds for a change of mind after 7 days or once you have used the purchase. You are still entitled to a refund if:

  • you were charged twice or charged by mistake;
  • the Service has a major failure, as defined by the Australian Consumer Law;
  • the Service stops working for an extended period because of a fault on our side. In that case we refund the affected period.

5.3 Cancelling a card subscription

You can cancel at any time from your dashboard. You will not be charged again, and your access continues until the end of the period you have paid for. Cancelling does not refund the current period, except under section 5.1.

5.4 How to ask for a refund

Email [email protected] with your account email, the payment date and amount, and how you paid. We reply within 2 business days.

  • Refunds go back to the payment method you used, such as Kakao Pay, a card, Alipay or WeChat Pay, in the currency you paid.
  • Your bank or wallet usually shows the refund within 5 to 10 business days.
  • Once a refund is made, the pass, top-up or plan ends and your account returns to the free plan.

Nothing in this section limits your rights under the Australian Consumer Law or the consumer laws of the country where you live.

6. Acceptable use

You agree not to:

  • break any law or regulation, or translate content that is unlawful;
  • send spam or harass other people;
  • reverse engineer the extension or try to extract its source code;
  • get around character limits, quotas or other technical limits.

We may suspend or close an account that breaks these terms. If we close your account when you have not broken these terms, we will refund the unused part of any prepaid period.

7. Translation accuracy

AI translations can contain mistakes. Check important messages before you rely on them, especially prices, contracts, or legal or medical information. To the extent the law allows, we are not responsible for loss caused by an incorrect translation.

8. Service availability

We do not guarantee uninterrupted service. The extension depends on how Zalo Web is built, so a change by Zalo can temporarily stop it working. We will make reasonable efforts to fix this quickly. We are not liable for business loss, missed messages or downtime caused by changes made by third parties.

9. Changes

We may update the Service and these terms. We will post the new terms on this page with a new effective date, and email account holders about important changes. A price change never affects a pass you have already bought or a subscription period you have already paid for.

10. Limitation of liability

To the maximum extent permitted by law:

  • we are not liable for indirect or consequential loss, including loss of profits, data or goodwill;
  • our total liability for any claim is limited to the amount you paid us in the 12 months before the claim, or, at our choice, to supplying the Service again.

Nothing in these terms excludes, restricts or changes any right you have under the Australian Consumer Law, or under the consumer laws of the country where you live, that cannot lawfully be excluded.

11. Intellectual property

The Service, including its software, design and branding, belongs to us. You may not copy, modify or distribute it without our written permission. You own the messages you translate. You allow us to process them only to provide the Service.

12. Privacy

Our Privacy Policy explains what personal information we collect and how we use it. We do not store the text of your messages.

13. Governing law

These terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales. This does not remove any consumer protection you have under the laws of the country where you live.

14. Contact us

Mavero Digital (VN Translator) ABN 95 898 521 275 158 Wellbank St North Strathfield, New South Wales, Australia Email: [email protected] Support form: vntranslator.me/support